Chat Support & Tutorials.
Our chat is the fastest way to get help.
Simply open the chat and write “I need assistance” to get direct support.
You can ask any question, from general information to step-by-step guidance for installing spare parts.
Through chat you can:
- Get instant assistance,
- Receive clear installation procedures,
- Access illustrated PDF tutorials when available,
- Ask any kind of product-related question, from features to compatibility and usage.
One chat. One solution.
The Monotork application keeps everything connected.
Use the app to manage your bike, access key information, and get support when needed.
From everyday riding to spare parts and guidance, everything stays in one place.
Through the application you can:
- Manage and view your bike information,
- Access support and tutorials when needed,
- Check the status of key components such as battery and motor,
- Keep track of updates, alerts, and system information.
Your bike, fully connected, all in one place.
Monotork e-bikes are designed for real city use, combining reliability, simplicity, and smooth electric assistance for everyday riding.
Monotork e-bikes are designed for real city use, combining reliability, simplicity, and smooth electric assistance for everyday riding.
Simplified systems with fewer wear components reduce upkeep, so you spend less time maintaining and more time riding.
Simplified systems with fewer wear components reduce upkeep, so you spend less time maintaining and more time riding.
Zero tailpipe emissions, less noise, and lower impact.
E-bikes help make cities cleaner, quieter, and more livable.
Zero tailpipe emissions, less noise, and lower impact.
E-bikes help make cities cleaner, quieter, and more livable.
€300 off with Mono Bonus
The Mono Bonus gives you an instant €300 discount on your purchase.
No forms, no waiting, just a direct saving applied at checkout.
It’s a simple way to make everyday mobility more accessible, with less upfront cost and no extra steps.
Discover MonobonusHave a question ? We are here to help.
Check out the most common questions our customers asked. Still have questions ? Contact our customer support.
What is Monotork?
Monotork is a premium electric mobility brand focused on performance, reliability, and a complete spare parts ecosystem.
Do you provide spare parts?
Yes, we offer a full range of spare parts to ensure long-term product support and easy maintenance.
Where do you ship from?
We operate with fast and reliable shipping across Europe.
Do you offer customer support?
Yes, you can access premium assistance through our dedicated support system and chatbot.
How can I become a partner?
You can apply through our Monopoint page to access exclusive pricing and dedicated services.